This technique helps one/a number of help brokers to simply talk with prospects, maintain particulars of all communication occurring, keep full buyer particulars, and plenty of extra. A help system is a must have for any firm promoting merchandise or Companies.
Doc/Data administration system:
With a Data/Doc system firms can simply publish the whole doc associated to at least one or a number of merchandise.
Doc may be simply added, take away, or modified as per requirement. Additionally, prospects can simply search their queries in paperwork, share paperwork with others, brokers can share doc with prospects, and much more.
One of these system helps to scale back tickets.
This technique offers the whole options set required for assist desk. Examine all of the options beneath:
- Public/non-public tickets
- Ticket precedence with Coloured labels for straightforward understanding
- Choose product in ticket
- Product license & help validation (Codecanyon & WooCommerce licensing built-in)
- Ticket Topic, Description & extra particulars.
- Configurable Instruction earlier than opening tickets
- Limitless Tremendous admin
- Limitless brokers
- Assign agent to particular merchandise
- Spherical robin automated ticket project to brokers