PHP Scripts

Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre v3.0.6

Info & Demo: https://codecanyon.net/item/best-support-systemclient-support-desk-help-centre/21357317

Greatest Help System v3.0.6 is self-hosted help ticket utility.It deal with help ticket, handle e mail ticket, accumulate any fee by paypal. It has straightforward installer so that you don’t want any programming talent. We’ll preserve replace reqularly and it has auto replace function.

Feature

Options Summery

  • Simple Net Installer: Simple to make use of step-by-step installer wizard will allow you to set up get your service up and operating inside minutes. Requires no programming abilities.
  • Distant Server Login (Single signal on – SSO)It’s a particular and distinctive function. When you’ve got any present service with lot of present consumer. And also you wish to use that service’s login on this utility, then you are able to do that simply on this app.
  • Net ChatBest Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 1 Stay internet chat function added. You shopper can contact together with your agent utilizing reside chat. You possibly can set simply everyting
  • Data Base : All web site are full of information article. If any customer missed any data then it would recommend all the time on ticket opening. So it reduces ticket quantity.
  • E-mail to Ticket (E-mail Piping): Tickets could be created by merely sending an e mail. Ticket responses can be created by replying to the identical e mail.
  • Consumer suggestions:Feedbacks are collected by means of particular emails despatched out to consumer with a like and a dislike button. These buttons {link} to a suggestions kind which the customers can use to offered their detailed suggestions.It’s a novel function of this utility. 
  • Proactive Search:Simple to make use of search – sensible search engine can discover related articles even with spelling errors
  • Timezone Management:  It’s one other distinctive function of this utility. It auto management the timezone based mostly your consumer’s IP. Which means consumer will see consumer’s timezone time and Admin will see admin’t timezone time.
  • Extremely Secured: Uploaded file safety, CSRF safety, brute drive safety, admin consumer login failure auto backoff, auto suspicious IP block. You too can manally block any ip or launch any ip.
  • Class-wise Customized Fields: You possibly can set class sensible custome subject on ticket creation. We all know all subject should not appropriate for all class so we are able to add subject for all class or for indivisual class. You possibly can add envato buy key verification enter field as properly.
  • Social Community Integration : It has Envato , Google,Fb, Twitter,LinkedIn, GitHub and Yahoo consumer’s login module. You possibly can select all of any. It has a pleasant management panel for social community integration.
  • Custom-made Cost : It’s a really helpful function.You possibly can set a fee of any quantity for any service (i.e., internet hosting price, upkeep charges) from on any ticket when required.
  • Envato module integration : Product code verification and help length checks with envato API.And in addition Login Utilizing Envato Button
  • A number of Textual content Editors:Use the wealthy textual content editor of your alternative.
  • Customizable Roles and Privileges: Create consumer teams with roles and privileges of your alternative and add the meant customers to the group. You might have full management your utility. You possibly can create any named position with any privileges.
  • Further Menus : Create your individual personalized menus by means of the admin panel
  • Simple Customizable E-mail Templates and Canned Message: Modify pre-existing templates to ship emails to prospects. we don’t wish to say a lot on it, Our hardly request to see as soon as in reside preview then you will note how straightforward it’s.
  • Simple Customizable Canned Message : It additionally identical as e mail template. Really easy to design or write any canned message.
  • Bulletins or notifications : Create bulletins or notifications for guests or admin customers or each with begin time and finish time. Typically you might wish to show any message to your customer then you need to use it.
  • A number of Theme & Any App Colour : It has a number of theme and you’ll select any colour of that theme. We’ll design many theme in future time to time in future model. It has auto replace function so you’ll get all theme in future.
  • Handle File Add : Restrict file add with measurement and kind. And one other distinctive function is all uploaded file solely accessable by admin consumer and solely that consumer who’s uploaded. So nobody can {download} any non-public file if they’ve the file direct {link} too.
  • Auto Replace System: You’ll get a notification with replace particulars when updates comes, then you definitely simply must press a button to replace. Thats it.
  • Multi-Languages: Sure,it’s supported multi-language. You too can select language individually for Admin Panel and Website
  • Admin Notification: There there two sort of setting for admin notification. First one is E-mail Notification and second one is On Display screen Notification
  • Ticket Auto ClosingBest Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 2 Ticket auto closing function added. Ticket will likely be shut by your settings
  • GDPR ComplianceBest Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 3 Sure, It has GDPR Compliance setting you’ll be able to allow it simply
  • Work Log Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 4 Employees can add work log and may see the complete work log in ticket particulars.
  • Ticket Auto Assign RuleBest Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 5 Ticket auto assigning rule added. By this function you’ll be able to set your rule for assign.This rule will likely be work like a supervisor
  • Ticket Auto Closing:Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 6 Admin can create ticket on behalf of shopper.
  • Admin WordBest Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre - 7 Admin can add be aware on Ticket or Shopper
  • Lifetime License: There aren’t any recurring charges. Buy as soon as and use it for lifetime.

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